GENERAL TERMS OF SALE

Nanores is an independent scientific and research laboratory dedicated to provide high-quality services and raising standards of cooperation between science and business. During research process, we focus on providing thorough information optimally answering clients’ queries. We encourage direct contact with our engineers and active participation in research carried out by us.

Offers & Price Lists / Services & Prices

All prices included in price lists released by Nanores are intended for general information purposes only, do not constitute an offer within the meaning of the Civil Code and cannot give rise for demanding fulfillment of an order.

Pricing of our laboratory services is offered individually together with expiration period (the expiration period is 30 days in case it is not given explicitly).

Service quality

We strive to provide reliable and objective results answering possibly best to questions and expectations raised by our clients.

Serving our customers we aim to follow ISO 9001 standards and best B2B practices. We maintain constant contact and answer all additional queries. We also provide possibility of submitting complaints within 30 days following the date of service completion.

The complaints are being processed within 15 business days, informing about the assessment of its legitimacy and presenting the suggested solution.

Samples

Due to the nature of the services provided, all submitted samples may be damaged or destroyed, for which Nanores is not taking responsibility. For non-destructive tests, samples are stored in laboratory for 60 days after services has been rendered. During this time, at client’s request, samples can be returned, we can carry out additional tests or samples will remain the subject of a compliant. After 60 days, the samples are being disposed.

Completion date

We strive to pursue commissioned services within the shortest possible time, therefore we plan work schedule a week in advance. The basis for the date of service completion is the date indicated in the offer.

Subsequent use of results

The ongoing orders results provided by Nanores are exclusively for the customer, who can use and copy it. Nevertheless it should not be used in resolving external disputes or legal proceedings. Nanores is not taking the responsibility for losses or damages occurring as a result of utilization or decisions based on results delivered by us.

Personal data processing

We wish to inform you that the Controller of your personal data is Nanores Sp. z o.o. Sp. k.

The legal basis for processing personal data are: Article 6 paragraph 1 letter b) of Regulation “processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract”, Article 6 paragraph 1 letter f) of Regulation (EU) 2016/679 (General Data Protection Regulation) “legitimate interests pursued by the controller” and/or Article 6 paragraph 1 letter a) of Regulation (“the data subject has given consent to the processing of his or her personal data”).

For more information please visit https://nanores.pl/en/laboratory/projects-2/